MAIS Shared Services
Shared Services provides support to all U-M staff members who use
MAIS-supported systems. In collaboration with other MAIS divisions,
Shared Services promotes professional, consistent, and user-focused
communication, training, and continuing performance support.
Shared Services provides other MAIS divisions with application
methodology and standards, technical training and documentation
support, coordination of integration issues and software releases,
internal application system development and application software
change management. Shared Services also supports Enterprise applications used by all MAIS constituencies including, authentication to administrative applications, the administrative gateway, document management and imaging,
system access, and user training
registration.
Shared Services is made up of the following groups:
Internal Systems and Project Support (ISPS) is made up of four
teams: Web Solutions, Migrations and Scheduling, Document Management & Imaging,
and Project Support.
- Web Solutions is responsible for Web development, configuration,
integration, and providing support to MAIS customers. This work
includes Web application design, programming, testing and
deployment. This team performs maintenance and development for the
Wolverine Access Gateway and the Enterprise Imaging system and it manages the integration of cosign
with internal and third-party Web applications, including
Peoplesoft and custom Java development. Specific areas of focus
include Web application development, security concerns, the
integration of security mechanisms with Web applications, and Web
interface design. The Web Solutions team has expertise with the
following technical skills/platforms: Java, Web, J2EE, HTML, XML,
JSP, servlet, Javascript, Oracle, SQL, and database integration.
Additionally, Web Solutions provides technical support Internal
Systems, which are used only by MAIS staff and include STAT,
PlanView, Remedy, and several Lotus Notes databases.
- Migrations and Scheduling is responsible for deployment of enhancements. Scheduling ensures that processes and deliverables are
associated with a calendar, run, and delivered to University departments as
requested. MST enters exceptions
daily, adding and subtracting jobs. Migration responsibilities
include monitoring application software changes to ensure data
integrity and maintaining history and archives for application
software. The Migrations and Scheduling team controls the flow of
software changes, including developer modifications,
vendor-provided fixes, and changes required by regulations, tax
changes, etc. This team also provides version control and
deployment of programs among the various environments (development,
testing, and production).
- The Document Management & Imaging team provides expertise in support of Information Asset management. This team works with University staff to determine the best disposition of information formerly maintained on paper. Solutions supported include document scanning, data entry support, electronic document integration with other third party applications including M-Pathways, and business process assessment in relationship to document management.
- Project Support provides Project Management and Methodology
support. The Project Support team provides project managers to
lead projects, as well as project management best practices,
guidelines, standards, and methodology support for projects. To
support the use of methodology at MAIS, the Project Support team
develops methodologies such as Software Development Life Cycle
(SDLC), Upgrade, Project Management and Disaster Recovery /
Business Continuity (DR/BC).
Service Delivery is responsible for service and deliverables for the users of the systems and services that MAIS supports. The Help Desk and Access Services field requests and support for U-M staff, and Knowledge Support coordinates documentation, training, and internal and external communications.
- MAIS Help Desk serves as the single point of contact, offering technical and functional support, for U-M staff and faculty who use administrative information systems, such as M-Pathways (including Wolverine Access), Development/Alumni Constituency System (DAC), and the U-M Data Warehouse. Help Desk staff provide telephone and onsite consultation to help users resolve problems and to promote effective use of the systems. Users may also make suggestions for system or process enhancements through the Help Desk. Help Desk staff also identifies and communicates user needs and issues to appropriate MAIS groups and U-M central offices.
- Access Services manages the access process for enterprise systems, including M-Pathways, My LINC, and the U-M Data Warehouse. It also supports MAIS access and security projects and initiatives. Access Services processes access requests and training registration enrollment for users, and requests for targeted data from U-M staff.
- Knowledge Support provides performance support for new MAIS initiatives and for internal MAIS systems, as well as for Business & Finance Information Technology (BFIT) and the Office of Information Technology Security Services (ITSS). Performance support includes communications, documentation, learning programs, Unit Liaison coordination, and Web site content management. In addition, Knowledge Support coordinates performance support and change management methodologies across multiple MAIS divisions, including standards and templates for communications, eLearning, instructor-led learning materials, and internal documentation.
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